Store Policy

FOR CLOTHING

1. Redo alteration fitted by a TailoredUp expert will be done right away at no additional charge.

2. Redo alteration not fitted by a TailoredUp expert will result in an additional charge.

3. Alteration that cannot be fixed will be purchased. (bought back)

a. New Garments:

i. TailoredUp will reimburse the value stated on the original receipt.

ii. All buy back garments will be kept by TailoredUp for donation.

b. Pre-worn Garments:

i. Will be bought back at 5x alteration charges.

ii. 5x alteration charges not to exceed the value of garment.

iii. Only valid for alteration pertaining to damaged garment.

FOR DRY CLEANING

1. Garments not cleaned to 100% satisfaction will be re-cleaned at no additional charge.

2. Garments damaged by dry cleaning will be refunded at 5x dry cleaning charge.

FOR PICK UP

1. We proudly show the quality of our work and ask you to verify your satisfaction before leaving.

2. We require invoice/e-mail or sign off for proof of pickup.

FOR PRODUCTS

1. All items must be returned within 30 days unused, unopened and with original receipt.

REFUNDS/ BUY BACKS

1. All refunds cash or credit up to $75 can be issued by our associates.

2. All credit refunds of $75-$150 can be issued by our managers.

3. All refunds over $150 will be paid by cheque within 7 business days.

PREPAID SERVICES

1. All services are to be paid for prior to services being rendered.

**HEALTH & SAFETY REGULATIONS – Alterations will only be performed on clean/dry-cleaned garments.